Error codes and what they mean

A quick note on error codes

Most of the time you'll see a plain-language message rather than a code. But if a code does appear — usually a three-digit number — here is what each one means and what to do. If you were charged credits when one of these happened, see "Charged for a run that didn't finish?" for how to get them back.

401 — Signed out or unauthorized

What it means: your session expired or your sign-in is no longer valid.

What to do: refresh the page and sign in again. If it persists, sign out fully, clear your browser cache for the site, and sign back in. Your cases and credit balance are tied to your account, not your session, so nothing is lost.

402 — Insufficient credits (payment required)

What it means: the action costs more credits than your current balance.

What to do: top up from the prompt — $9.99 for 25,000 credits or $29.99 for 100,000. New accounts start with 10,000 free credits, so if you see this on your first action, confirm you're signed in to the right account.

403 — Not allowed for your account

What it means: this action isn't available on your current plan, or it isn't offered in your state. Some deeper analyses are paid features, and consumer chat and reports aren't offered in a few states for compliance reasons.

What to do: if it's a plan limit, the prompt will point you to the option that unlocks it. If it's a state limit, see "Where Caseworth works" — the Statute of Limitations checker is still available to you.

404 — Not found

What it means: the page, case, or report you tried to open doesn't exist or has moved.

What to do: go back to your dashboard and reopen the item from there. If a link from within Caseworth led you here, let support know so we can fix it.

429 — Too many requests / daily limit reached

What it means: a few of the most intensive tools have a daily usage cap, or you sent requests faster than the system accepts them.

What to do: wait a short while and try again. If you hit a daily cap, it resets the next day.

500 (or 502/503/504) — Something went wrong on our end

What it means: a temporary problem on Caseworth's side, not something you did.

What to do: refresh and try again in a moment — these are usually brief. If you were charged for a run that then failed with one of these, see "Charged for a run that didn't finish?" below. If it keeps happening, email support@caseworth.io with roughly when it occurred so we can investigate.